Who would benefit……
- Anyone in a management or leadership role.
- Any individual wishing to understand more about group dynamics and dealing with conflict effectively.
What will you learn……
- The nature of workplace conflict
- When internal workplace mediation is appropriate
- Skills and behaviours needed to be an effective mediator
- The mediation and change models and the key tasks of each stage
- Management of the mediation process
- How to evaluate their own performance and that of others
What if you used the principles learned on the course……
By undertaking the Proteus Training Conflict Resolution Course you will:
- Be able to understand the nature and causes of conflict
- Confidently bring the conflicted parties to mediation.
- Uncover the causes of their grievances.
- Skilfully negotiate the process of mediation.
- Facilitate the development of an action plan to overcome the parties’ differences.
Contact us now to improve productivity, effectiveness and wellbeing by bringing harmony to your workplace